Owners Say They Want a COO…Then Keep Doing the COO’s Job
Fernando MirandaPublished on: 20/10/2026
Owners can unintentionally prevent a second-in-command from succeeding by keeping the decisions, relationships, and operational authority they intended to delegate. This article explains what owners must change if they want a COO to create freedom.
COO delegationowner freedomsecond in commandmulti shop leadershipowner bottleneck